Cancellation, Return & Refund Policy

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CANCELLATION POLICY - 

Orders cannot be cancelled after 2 hours of placing the order. If you want to cancel an order kindly inform us within two hours of making payment on info@jagrat.glass (Monday to Saturday, 10AM to 5PM). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.​

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Can the company cancel the order? 

Yes, there are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order and www.jagrat.glass reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, www.jagrat.glass reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

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RETURNS, REPLACEMENTS AND REFUNDS

No return or replacement will be entertained on any product once it is has been shipped. Refunds will be only provide in the scenario of breakage. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

 

In case you feel your parcel has been tampered with, please reach out to the Jagrat team on email/WhatsApp as soon as possible and take a video before opening your box.

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SHIPPING

​The standard delivery timeline is 7-10 days from the date of dispatch. We use 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.  

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 Artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

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For any other questions or clarifications, please reach out to our customer care team at info@jagrat.glass.

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The above policy does not apply for bulk orders. For wholesale or bulk enquiries please reach out to us directly via mail at info@jagrat.glass or drop us whatsapp message at +91 99993 60740.

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